Shipping policy

At kenvyra, we are dedicated to providing a seamless shipping experience for our customers. Below you will find our comprehensive shipping policy:

Order Processing Time:

  • Orders are processed within 1-3 business days.
  • Please ensure all information provided during checkout is accurate to avoid delays.

Estimated Shipping Time:

  • Shipping time typically ranges from 7-15 business days.
  • Delivery times may vary based on the destination and other factors.

Shipping Costs:

  • Shipping costs are calculated and displayed at checkout.
  • In some cases, shipping may be free for specific regions or promotions.

Shipping Regions:

  • Customers can select their preferred shipping destination during checkout.
  • Not all regions may be eligible for shipping.

Factors Affecting Shipping Time:

  • Shipping time may be affected by external factors such as COVID-19, weather conditions, and customs delays.
  • Remote locations may experience longer delivery times.

Tracking Information:

  • You will receive a tracking number once your order has shipped.
  • Track your order using the provided tracking link.

Address Accuracy:

  • Ensure the address provided including postal code is correct to prevent delivery issues.
  • Incorrect addresses may lead to delays or lost shipments.

Change of Address:

  • If a change of address is needed, contact us immediately at maildesk@kenvyra.com.
  • Once an order is shipped, changes can no longer be made.

Lost or Damaged Packages:

  • In the event a package is lost, please contact customer service at maildesk@kenvyra.com.
  • We are not liable for packages once they have been delivered to the specified address.

Customs, Duties, and Taxes:

  • International orders may be subject to customs duties and taxes.
  • Customs charges are the responsibility of the customer.

Multiple Shipments:

  • For orders containing multiple items, they may be shipped separately.
  • You will receive an email confirmation for each shipment.

Shipping to P.O. Boxes:

  • We can ship to P.O. Box addresses where available.
  • Some carriers may not offer this option.

Weekend Deliveries:

  • Most deliveries are made on business days.
  • Weekend deliveries are subject to carrier availability.

Signature Requirement:

  • Orders exceeding a certain value may require a signature upon delivery.
  • This ensures the package is securely delivered.

Returns and Exchanges:

  • For return and exchange inquiries, please contact us at maildesk@kenvyra.com.
  • Refer to our return policy for detailed information.

Contact Information:

  • For any questions regarding shipping, contact us at maildesk@kenvyra.com.